Shipping policy

Last updated: August 26, 2026

This policy explains where we ship, what shipping costs, how long an order takes, who carries it, and what happens if an order is delayed or does not arrive. It applies to every order placed on bymayvelle.com.

Returns, refunds after delivery and the cost of return postage are covered in our Return & Refund Policy.

1. Where we ship

We ship to addresses in all 50 U.S. states and the District of Columbia. Prices and charges on this site are in U.S. dollars (USD).

Orders to other countries are handled case by case — contact us at hello@bymayvelle.com before ordering.

We deliver to residential addresses, business addresses and USPS PO Boxes. We do not ship to APO, FPO or DPO addresses, and we do not ship to freight forwarders or parcel-consolidation services.

2. Shipping cost

Standard shipping is free on all U.S. orders. There is no minimum order value and no separate handling or packaging charge.

We do not offer paid express or expedited shipping. Every U.S. order travels by the standard service described below.

Return postage is separate and is paid by you. The amount and the conditions are in the Return & Refund Policy.

3. Order cutoff and business days

Our order cutoff is 5:00 PM EST.

  • Orders placed before 5:00 PM EST on a business day begin processing that same day.
  • Orders placed after 5:00 PM EST, or on a weekend or holiday, begin processing on the next business day.

"Business day" means Monday through Friday, excluding U.S. federal holidays. Weekends and U.S. federal holidays are not counted in any timeframe on this page.

4. How long an order takes

Stage Time
Handling (order checked, packed and dispatched) 1–3 business days
Transit (dispatch to delivery at your address) 6–11 business days
Total estimate, order to delivery 7–14 business days

Handling time starts on the first business day after your order is placed, or the same business day if you ordered before 5:00 PM EST. Transit time starts when the parcel is dispatched.

Example. You order at 2:00 PM EST on Monday, September 14, 2026. Processing begins that day. The parcel is dispatched between Tuesday, September 15 and Thursday, September 17, and delivered between Wednesday, September 23 and Friday, October 2, 2026.

These are estimates, not guaranteed delivery dates. Customs inspection, weather, carrier backlogs and incorrect addresses can extend them. If your order will fall outside the estimate, section 8 states exactly what we do and what choice you get.

An order with several items may arrive in more than one parcel, on different days, each with its own tracking number. This costs you nothing extra.

5. Where your order ships from, and who delivers it

We do not hold inventory ourselves. Our fulfilment partner keeps stock at its warehouse in Yuen Long, Hong Kong, and parcels are dispatched from China. We do not ship from a U.S. warehouse.

1. International leg. The parcel leaves China, is carried to the United States, and is cleared through U.S. Customs and Border Protection.

2. U.S. delivery. Final delivery is made by USPS, UPS, FedEx or DHL eCommerce. The carrier is assigned at dispatch and named in your shipping confirmation email. You cannot choose the carrier.

PO Boxes. USPS delivers to PO Boxes; UPS, FedEx and DHL do not. If you give a PO Box address, we route the parcel via USPS.

6. Order confirmation and tracking

You receive two emails:

1. Order confirmation, sent immediately after you pay. Payment is authorised and captured when the order is placed, and that is when the contract between us is formed.

2. Shipping confirmation with a tracking number, sent when the parcel is dispatched, normally within 1–3 business days of your order.

Track your parcel with the tracking number in your shipping email, on the website of the carrier named in that email.

A new tracking number can take up to 5 business days to show its first scan, and tracking may not update every day during the international leg. That is normal and does not mean the parcel is lost. If there is no scan at all after 5 business days, email hello@bymayvelle.com and we will check it.

7. Address changes, cancellation and undeliverable parcels

Check your shipping address before you pay. We ship to the address exactly as entered at checkout.

  • To correct an address, email hello@bymayvelle.com with your order number. We can change an address only before the parcel is dispatched.
  • To cancel, email hello@bymayvelle.com with your order number any time before your parcel is dispatched. We confirm within 1 business day and refund you in full.
  • We cannot redirect a parcel to a different address once it is in transit, and we cannot hold it at a carrier depot for you. Contact the carrier directly with your tracking number for delivery options.
  • If a parcel is refused, unclaimed, undeliverable or returned to sender, we refund the full price of the goods. We do not keep your money for an item you did not receive. Refunds are issued at the speed stated in section 8.

8. If your order is delayed

We follow the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR 435.2(b).

If we cannot ship your order within the time stated on this page, we email you at the address on your order, give you a revised shipping date, and offer you the choice to consent to the delay or to cancel for a full refund.

  • If the revised delay is 30 days or less and you do not respond, we may treat that as consent to the delay.
  • If the delay is more than 30 days beyond the original estimate, or we cannot give you a revised date, we cancel the order and refund you in full, unless you expressly tell us to continue.

Refund speed. For credit card payments we issue the credit within one billing cycle. For debit cards, prepaid cards, wallet balances and every other payment method we refund within 7 business days. A refund goes back to the payment method you used. We never substitute store credit, a gift card or a replacement product for a refund you did not ask for.

9. Lost parcels and parcels marked delivered

If your order does not reach you, we deal with it.

No tracking movement. If tracking has not moved for 10 consecutive business days, or your parcel has not arrived 3 business days after the end of the 14 business day estimate, email hello@bymayvelle.com with your order number. We open a trace with the carrier within 1 business day. Carriers normally take up to 10 business days to complete a trace.

Marked delivered but not received. Email us as soon as you can, and in any case within 30 days of the delivery scan. First check with anyone else at the address, around the property, and in your mailbox or parcel locker — carriers sometimes scan a parcel as delivered before it arrives. If it has not appeared after 3 business days, we file a claim with the carrier, and we refund or replace the order under section 8 of our Return & Refund Policy.

Outcome. If a parcel is lost, destroyed by a carrier or customs, or cannot be located, we refund the full price of the goods at the speed stated in section 8. If you would rather have the item, we send a replacement at our cost.

Damaged or incorrect items are handled under the Return & Refund Policy. Photographs help us settle a claim quickly, but they are never required.

10. Customs

Your parcel is cleared through U.S. Customs and Border Protection on its way to you. There is nothing for you to arrange and nothing to pay on delivery.

If a carrier or customs broker ever contacts you asking for a payment on an order placed on bymayvelle.com, do not pay it — forward the notice to hello@bymayvelle.com and we deal with it. If you have already paid, we reimburse the documented amount in full within 7 business days.

11. Returns

Returns are accepted within 30 days of delivery, except for final sale items marked as such on the product page, gift cards, pierced jewelry, and swimwear, shapewear or intimates whose hygiene liner or seal has been removed. You pay return postage. The conditions, the return address and the cost of return postage are set out in the Return & Refund Policy.

12. Contact

Apparel Fashion Brands LLC

Please include your order number in every message. It is in the subject line of your order confirmation email.