Refund policy

Last updated: August 26, 2026.

This policy applies to orders delivered in the United States. Orders to other countries are handled case by case — contact us before ordering.

We reply to email within 1 business day (Monday–Friday). Email us at hello@bymayvelle.com.

1. Cancelling an order

You may cancel your order at any time before the parcel is dispatched. Email hello@bymayvelle.com with your order number. We confirm the cancellation within 1 business day and refund you in full.

Your payment is authorized and captured when you place the order, and that is when the contract is formed. A cancellation is therefore always a refund, issued at the speed set out in section 9.

2. The 30-day return right, and what it does not cover

You may return an item within 30 days of delivery, except for:

  • final sale items, marked as such on the product page;
  • gift cards;
  • pierced jewelry;
  • swimwear, shapewear and intimates whose hygiene liner or seal has been removed.

Everything else is returnable. Items must come back unworn and unused apart from trying them on, with tags attached and any hygiene liner or seal intact.

You pay your own return postage on a change-of-mind return (section 4). If the item is damaged, defective, not what you ordered, or outside the size tolerance in section 7, we pay (section 6).

3. How to return an item

1. Email hello@bymayvelle.com within 30 days of delivery with your order number and the item you want to return.

2. We reply within 1 business day with the return approval. The return address is in Yuen Long, Hong Kong, and is issued to you in writing with that approval.

3. Send the item back. Use a tracked service so we can confirm when it arrives, and email us the tracking number.

Wait for the approval before sending anything back. The address on the outbound shipping label is not the returns address.

4. Who pays return shipping

On a change-of-mind return you pay your own return postage and nothing else. Goods dispatch from China and returns go to Hong Kong, so return postage is international postage and it costs more than a domestic parcel. Please check the price with your carrier before you send an item back; heavier items and multi-item returns cost more. If the destination country charges import fees on your returned parcel, we carry that cost; it is never deducted from your refund.

We pay the return cost in the cases listed in section 6 and for items outside the tolerance in section 7.

5. What we never deduct from a refund

  • Outbound shipping — standard US shipping is free, so there is nothing to deduct.
  • Restocking fees — we charge none, on any return.
  • Handling, inspection or processing charges — we charge none.

On a change-of-mind return, the only cost you carry is your own return postage.

6. Damaged, defective or wrong items

If an item arrives damaged, has a manufacturing fault, or is not the item, size or color you ordered, email us within 30 days of delivery. Choose a free replacement or a full refund. You pay nothing to send the item back; if we need it returned, we cover the postage.

Photos are helpful and never required. No photo is a condition of a return, a refund or a damage claim, and we never ask you to photograph the sealed package.

7. Size and measurement tolerance

Measurements may differ from the size chart by up to 1 inch (2.5 cm). A difference within that tolerance is not a defect, but the item is still returnable under the ordinary 30-day rule in section 2, at your cost. Beyond that tolerance we treat it as a fault and pay the return.

8. Parcels refused, undeliverable, lost or destroyed

If a parcel is refused, returned to sender, lost, or destroyed by a carrier or customs, we refund the full price of the goods. We never keep the money for an item you did not receive.

9. Refund method and speed

Refunds go to the original payment method used for the order.

We refund within 7 business days of receiving and inspecting your return at the returns address. For a cancellation, or where nothing needs to come back, we refund as soon as we confirm it.

The credit itself is issued as follows:

  • Credit card: within one billing cycle.
  • Debit card, prepaid card, wallet balance and every other payment method: within 7 business days.

We email you when the refund is issued. How quickly it then appears on your statement is controlled by your bank or card issuer.

10. Exchanges

We do not hold stock for exchanges. For a different size or color, place a new order so it ships immediately and return the original item under sections 2 to 4.

11. Contact

  • Email: hello@bymayvelle.com — use this for every return, cancellation and refund request.
  • Phone: +1 332 263 9703
  • Support hours: Monday to Friday, 9:00 AM to 5:00 PM
  • Response time: within 1 business day, Monday to Friday.
  • Company: Apparel Fashion Brands LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Registration number 2026-002060382.
  • Returns address: in Yuen Long, Hong Kong, issued in writing with your return approval. It is not our registered address; do not send returns there.

For shipping times and carriers, see our Shipping Policy.