Frequently Asked Questions

How long does an order take?

Handling takes 1–3 business days and transit takes 6–11 business days, so 7–14 business days from order to delivery. Our cutoff is 5:00 PM EST; orders placed after it start the next business day. These are estimates, not guaranteed dates. If your order is going to fall outside the estimate, we email you before the estimate runs out and you can wait or cancel for a full refund. The full rules are in our Shipping Policy.

What does shipping cost?

Standard shipping is free on every U.S. order. There is no minimum, no handling fee and no express option.

Where do you ship?

To addresses in all 50 U.S. states and the District of Columbia, including USPS PO Boxes. We do not ship to APO, FPO or DPO addresses, or to freight forwarders. Orders to other countries are handled case by case — email hello@bymayvelle.com before ordering.

Where do my items ship from?

Your order dispatches from China and is cleared through U.S. Customs on its way to you. The total you see at checkout is the total you pay and there is nothing to pay on delivery. If a carrier ever asks you for a payment on an order from this store, pay nothing, forward the notice to hello@bymayvelle.com, and we deal with it.

How do I track my order?

You get a tracking number by email when your parcel is dispatched. Tracking can take up to 48 hours to start showing movement. If tracking has not moved for 10 business days, email hello@bymayvelle.com with your order number and we open a trace with the carrier within 1 business day.

Can I change or cancel my order?

Yes — any time before your order is dispatched. Email hello@bymayvelle.com with your order number. Once the parcel has left, the order can no longer be cancelled, but you can still return it under the 30-day return right.

What is your return policy?

You have 30 days from delivery to request a return. Items must be unworn, unwashed and in their original condition with tags attached. Return postage is paid by you; there is no restocking fee and we never deduct outbound shipping. Final sale items marked as such on the product page, gift cards, pierced jewelry, and swimwear, shapewear or intimates whose hygiene seal has been removed cannot be returned. Email hello@bymayvelle.com to start one — the full conditions and the return address are in our Return & Refund Policy.

What if my item arrives damaged, incorrect or never arrives?

Email hello@bymayvelle.com with your order number and we replace it or refund you in full. A photo helps us settle it faster, but a photo is never required and we never refuse a claim for the lack of one.

How do I find my size?

Every product page carries a size chart with the measurements for that item. Measurements are taken flat and can vary by about 1 inch. If you are between sizes, size up. Unsure? Email hello@bymayvelle.com — we answer within 1 business day.

What payment methods do you accept?

Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. Payment is captured when you place the order, and the charge appears on your statement as ByMayvelle. More detail is on our Payment Methods & Security page.

How do I reach a person?

Email hello@bymayvelle.com or call +1 332 263 9703. We are open Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, and we answer every email within 1 business day.